Refund Policy

Last Updated: March 15, 2024

100% Satisfaction Guarantee

At Glory Cleaners, we stand behind the quality of our work. If you're not completely satisfied with our cleaning service, we'll make it right. Our satisfaction guarantee covers:

• Complete cleaning of garments to industry standards
• Proper stain treatment when possible
• Professional pressing and finishing
• Careful handling of all items
• Accurate completion within promised timeframes

When Refunds Are Available

We provide refunds in the following circumstances:

Service Quality Issues

Full refunds are available when:

• Items are returned in significantly worse condition than when dropped off
• Garments are lost or damaged due to our negligence
• Services were not completed as agreed (e.g., promised alterations not performed)
• Items show visible damage that existed before cleaning (when no prior damage was noted)

Pricing Errors

Refunds are provided for:

• Charging more than quoted prices without authorization
• Billing errors or duplicate charges
• Services not rendered but charged

Customer Cancellation

Full refunds are available for:

• Cancellations made before any work begins on the garment
• Cancellations due to our inability to complete agreed services
• Pickup failures on our part for scheduled deliveries

Re-cleaning Instead of Refund

In many cases, we prefer to address concerns through re-cleaning rather than refunds:

When Re-cleaning is Offered

We may offer free re-cleaning when:

• Items are not as clean as expected (but not damaged)
• Some stains remain after treatment (when removal wasn't guaranteed)
• Pressing or finishing doesn't meet our standards
• Customers prefer to keep the garment rather than receive a refund

Re-cleaning Process

When offering re-cleaning:

• Items are re-processed at no charge
• Additional stain treatment attempts may be made
• Special attention is given to customer concerns
• Re-cleaned items are priority finished
• Customers are contacted immediately when ready

Partial Refunds

Partial refunds may be provided when:

• Only part of an order has quality issues
• Damage affects only one section of a garment
• Services were partially completed
• Customer accepts settlement for damaged items

Refund Processing

How to Request a Refund

To request a refund:

1. Contact us within 7 days of pickup
2. Provide your receipt and describe the issue
3. Return the garment for inspection if requested
4. Allow 2-3 business days for processing

Refund Timeline

• Approval: 1-2 business days after inspection
• Processing: 3-5 business days
• Credit Cards: 5-10 business days
• Cash/Check: Available for pickup within 2 business days

Refund Methods

Refunds are issued using the same payment method when possible:

• Credit/debit cards: Refunded to original card
• Cash: Cash refund or store credit
• Corporate accounts: Credit applied to account

Damage Claims

What We Cover

We provide compensation for damage resulting from:

• Our negligence during cleaning
• Equipment malfunction during processing
• Improper handling by our staff
• Loss of items while in our custody

What We Don't Cover

We are not responsible for damage from:

• Pre-existing conditions (weak seams, worn fabric)
• Manufacturer defects
• Color bleeding during proper cleaning procedures
• Items not suitable for cleaning as labeled
• Natural wear and tear
• Consumer-added alterations or repairs

Damage Claim Process

For damage claims:

1. Report damage within 7 days of pickup
2. Provide proof of purchase for the garment
3. Allow inspection of the damaged item
4. Settlement based on current replacement cost
5. Options: Repair, replacement, or monetary settlement

Alternative Dispute Resolution

If you're not satisfied with our resolution:

• Request escalation to management
• Consider small claims court for disputes over $500
• Contact Better Business Bureau
• File complaint with Missouri Attorney General's Office

Gift Cards and Prepaid Services

For gift cards and prepaid services:

• Unused balances can be refunded
• Partial refunds available for unused portions
• Gift cards never expire
• Lost gift cards can be replaced with proof of purchase

Corporate Account Refunds

Corporate account policies:

• Credit memos issued for disputes
• Net 30 terms for approved refunds
• Account credits available upon request
• Volume discounts preserved where applicable

Contact Us About Refunds

If you have questions about our refund policy or need to request a refund: