Privacy Policy

Last Updated: March 15, 2024

Information We Collect

Glory Cleaners collects information to provide better services to our customers. We collect information in the following ways:

Information You Provide to Us

• Contact Information: Name, email address, phone number, and mailing address when you create an account or place an order
• Payment Information: Credit card or other payment details when you make a purchase
• Garment Information: Details about items you bring in for cleaning, including any special care instructions or stain descriptions
• Preferences: Service preferences, pickup/delivery instructions, and communication preferences

Information We Collect Automatically

• Website Usage: Pages visited, time spent on site, and browser information when you use our website
• Device Information: IP address, browser type, device type, and operating system
• Cookies: Small data files stored on your device to improve your browsing experience

How We Use Your Information

We use the information we collect to:

• Process and fulfill your cleaning orders
• Communicate with you about your services and appointments
• Improve our services and customer experience
• Send promotional offers and updates (with your consent)
• Comply with legal obligations and protect our business interests
• Prevent fraud and ensure the security of our services

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, such as:

• Payment processors for secure transactions
• Delivery services for pickup and drop-off
• IT service providers for website and system maintenance

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or abuse of our services
• Protect the rights, property, or safety of our customers

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission using SSL encryption
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Secure storage and disposal of customer data

Your Rights and Choices

You have the following rights regarding your personal information:

Access and Update

You may request access to or updates of your personal information by contacting us at (636) 225-6494 or joannaklein@glrcleaners.com.

Opt-Out

You can opt out of promotional communications at any time by:

• Following the unsubscribe instructions in our emails
• Contacting us directly to update your preferences

Data Deletion

You may request that we delete your personal information, subject to our legal obligations to retain certain records.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Typically, customer information is retained for 7 years after the last service date for business and legal purposes.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: